Customer Service
- Shipping & Delivery
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We will ship your products in discreet packaging via Australia Postal services.
Orders that are not shipping in post or courier satchels are boxed in plain packaging.
However unless required by law products sent may have to be disclosed
All charges and receipts will be shown as Sydney PC Repair.
If you are from outside Australia and would still like to purchase our products, send us an email and we would try our best to send it to you. For international customers, delivery quotes are on an order by order basis, but the price of the products remains the same in AUD
Delivery time
Shipments are usually within 3 working days however this may vary depending on location. Please allow for deliveries to be sent within 10 working days upon reciept of payment. Note that is is for Australia only.
- Privacy & Security
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Sydney PC Repair(Austrlia S/L Group Pty Ltd) knows that you care how information about you is used and shared,
and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information.
This notice describes our privacy policy. By visiting Sydney PC Repair(www.sydneypcrepair.com.au), you are accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does Sydney PC Repair(www.sydneypcrepair.com.au) Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at www.sydneypcrepair.com.au. Here are the types of information we gather.- Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
- Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.
- E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
What About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
Does www.sydneypcrepair.com.au Share the Information It Receives?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order.
Which Information Can I Access?
Sydney PC Repair(www.sydneypcrepair.com.au) gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.
Conditions of Use, Notices, and Revisions
If you choose to visit www.sydneypcrepair.com.au, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please click here to contact us and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Sydney PC Repair(www.sydneypcrepair.com.au). As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.
Automatic Information
For security purposes Sydney PC Repair(www.sydneypcrepair.com.au) sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.
Questions
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the footer menu. - Returns & Replacements
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Normally warranty on goods is 12 months return to base. Some product is
under the manufacturer warranty (eg. Printer, Monitor ). Please contact with
manufacturer for return. All products returned for repair will be accepted under the terms of the
warranty agreement, as stipulated by the manufacturer.
Goods returned for warranty are accepted subject to inspection of the manufacturer and/Warranty is Void if goods are damaged in any way or Warranty Label have been removed or tampered with.
Sydney PC Repair are not responsible for any loss or damage that occurs to any product whilst in transit to Sydney PC Repair.If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered), returned product collection, and re-delivery of product
We must advise you to BACKUP your information before any service procedure. We will not accept responsibility of any data loss / or damages associated with data loss. To Insure you get your computer back efficiently please supply us with all your CDs that were given to you with your system. eg. Windows, Drivers etc. We cannot install any program(s) if you do not supply the original CD / with license certificate. We can not install or use non-original CD's that you supply. They must be original licensed copies.
All services contain no warranty. We cannot warrant software repairs or refund service costs. Upon payment please make sure you are happy with the service(s) carried out. On payment you have accepted that the system was working and in good order upon leaving the work shop and are satisfied with the system. We reserve the right to refuse to do work to any system upon presentation or inspection.
Dead on Arrival
We will accept the return of products that are Dead on Arrival. Products which cease to operate within a 7 day period from the receipt of the goods are considered to be "Dead on Arrival" and will be replaced subject to inspection. Goods must be returned to Sydney PC Repair or the product manufacturer for inspection prior to replacement. Goods that appear to be damaged from misuse or maltreatment will be replaced subject to manufacturer inspection. Where www.sydneypcrepair.com.au deems that the item has been maltreated, the purchaser shall pay to Sydney PC Repair a service fee of $15 which covers the cost associated with the return and liability associated with the return of the products to the manufacturer. Should an item be returned and that item be found to have no fault, the purchaser agrees to pay a service fee of $15 to Sydney PC Repair.
Before returning your items, please contact us so we know to expect the product and can organise a replacement if necessary.
No package will be opened by our staff unless it has been arranged with a customer, via email, prior to us taking delivery.
